Delivering a service you can trust and one we’re rightly proud of

Don’t just take our word for it, see below what our many satisfied customers have to say about the services we offer.

Whilst building new and supporting existing websites we have been lucky enough to receive some wonderful testimonials from our customers.  There are also some reviews on our Facebook page if you’ve time to check that out as well.

If you’d like to leave a review you can do so by clicking here.

With Keith guiding us at every step of the way it has been a dream.

First steps into the world of websites and all that it entails couldn’t have been more daunting, however, making the choice in using Fluid Web Development with Keith guiding us at every step of the way has been a dream.

Keith has guided us in every aspect of what we wanted, what we expected, what we thought we wanted but didn’t really and has been there at the drop of a hat. His professionalism is second to none, with an easy to understand approach for us first timers. On our first phone call we had a list as long as your arm, Keith started to talk and within his first 5 minutes he had already answered every question we had for him.

The website was designed with everything we asked for and more. Once up and running a couple of questions from us were answered by Keith within minutes of sending him a message, at one stage he even made a short video and sent it to us late one evening within the space of 10 minutes as asking the question. I cannot recommend him highly enough and have already passed his details on to others who are looking at website designs.

Huge benefit to my business,

My new website has been a huge benefit to my business, it shows our work in a clear and concise manager via a beautifully laid out design. My new website has been a huge benefit to my business, thank you!

Exactly what I wanted

I build homes not websites and I just needed a simple website to list my services, show my testimonials and show some of my previous work.  Keith put all of this together for me in a great single page website. A number of my customers have commented on how good it looks.

Can't thank Keith enough

Can't thank Keith enough for the work he put in on my website. Very helpful and more than accommodating with the countless changes I kept making. Patience of a saint! Extremely happy with the end result and would have no hesitation in recommending him to others.

Jill Waugh
EJ Accounts

Received many positive comments about the professional look and ease of navigation of our site

As NTR began to grow into a bigger club the committee felt that we needed a professional website to showcase what the club is about in a simple but effective way. We approached Keith at Fluid Web Development as a friend of the club to come up with solutions.

Within no time at all Keith came back with a selection of options at a competitive price. His professional approach and attention to detail coupled with reliable customer service has kept us coming back. The website has had little or no downtime over the couple of years Keith has been looking after it and the club has received many positive comments about the professional look and ease of navigation of our site.

Chris Dixon

Enhanced our ideas into an eye catching, brilliantly executed website

Keith at Fluid Web Development has been a tremendous help throughout the design of our website. His patience, attention to detail, quick response time and friendly approach has meant we have been able to work together to get the website complete within a short space of time but with quality and design still being of paramount importance. Keith was able to take the ideas we had and enhance them into an eye catching, brilliantly executed website. I would definitely recommend Fluid Web Development and look forward to working with Keith for our next website for our other company.

We have no hesitation whatsoever in recommending this guy to prospective clients

We were struggling to find a web developer that fitted both our brief and cost parameters until we finally contacted Keith at Fluid Web Development. From initial meeting to ‘going live’ the level of commitment to and understanding of our requirements has been outstanding. GPS have no hesitation whatsoever in recommending this guy to prospective clients who require a website developer. In fact, we have already put his name forward to a number of contacts and will continue to do so. However don’t take our word for it, have a look at 4gpsgroup and decide for yourself.

Customer service and communication is the best I have experienced

Keith has bent over backwards to design and manage my website from beginning to end, with email and social media pages and links all sorted, His customer service and communication is the best I have experienced and I can't recommend him highly enough. Thanks so much Fluid Web Development and Keith Whalen

Process was a pleasure not a stress

I will/have told colleagues and friends about the fantastic service level I enjoyed from Keith @ fluidwebdevelopment.

Keith is a fantastic asset. He took time out to understand my new business start-up and help make numerous changes from my original draft – this also out of normal working hours and weekends.

Keith offered choices rather than pitch something easy for him, his knowledge was obvious and the process was a pleasure not a stress.

Again I will have no issue promoting the Fluid Web Development brand.

Michael Turnbull
MTp Engineering

Looks brilliant!

Just had a quick look ,the website looks brilliant ! It is exactly what I wanted. Thanks so much for your patience and dedication to completing the job.

Everyone is delighted with our new website

We received some excellent advice on how to make our website work for us as a local Charity. Everyone at West Harton Churches Action Station is delighted with it. Keith was very patient with us and walked us through every stage. First class service.

We constantly communicate and think what other improvements can be added

I was searching for a web developer who was reliable, and who at the same time would not break the bank!  Being an artist recovering after cancer, no way could I afford to pay £2,000 - £2,500 for a website.  PNE advised I speak to Keith at Fluid Web Design.

I knew exactly what I wanted and Keith listened and delivered the website which exactly reflects my business and which I am able to maintain myself (the package offers 1 year free maintenance, but I could not run to Keith every time I need to download a new photo) , as this is was one of my requirements.

The website came with detailed instructions to help me, and whenever I had any difficulty trying to download new information, Keith responded fast to my emails. Once my website was complete, Keith did not just hand it over and that was it.  We constantly communicate and think what other improvements can be added, such as a multiple purchase discount.  Also Keith will promote my work and website whenever the chance arises.  I would recommend Fluid Web Development for your website.

A fantastic job!

Thank you so much Keith for doing such a fantastic job with my new website - I'm very excited! I really appreciate all of your help and patience and look forward to working with you in the coming year!

Claire Lancaster
Solo Secretarial


I met Keith at a PNE network event and after a few conversations, I felt totally confident in having his company develop my website. He gave me so much insight into SEO and website development that I was pleased I did not rush into having a website as soon as I set up my business. He explained everything really well and no jargon! Keith is very approachable and takes time to get it right. Fluid Web Development delivered my brief and also went that extra mile to talk through the use of social media, especially twitter, which I had not used very often.

I always recommend Keith to all my clients for web development. Brilliant!

Sue McDonald,

Patient honest advice

I have had some fantastic advice from this company and I really appreciate just how much time was spent answering my questions. I am a total technophobe and was thinking along the lines of getting a website - having spoken to Keith I have now decided to go for a one page website in the new year which concentrates on the main things I actually need for my business. Keith is very patient and gives honest and truthful advice. 5 shining stars from me. Thank you.

Clare Simpson
Fantastic Frames

Massive focus on delivering above and beyond expectations

Keith was a highly valued member at BAE Systems, who had a massive focus on delivering above and beyond expectations. His work ethic is second to none, always being focused and determined to go the extra mile in delivering a product which is not only fit for purpose but always user friendly. The system which Keith created to enable me to work was of a high standard and allowed myself and others to process their work quicker that other conventinal methods. Keith has a very good eye for detail, always working with the customer to ensure that they are aware of the work which he is completing for them and to see if they are happy with what is being produced.

It is very unfortunate that I no longer work with Keith, but I hope that we will in the future, there needs to be more people like him in the work place.

Louise Roy
Balfour Beatty Business Services

Fluid Web Development a five star service

It was a lucky day for me when I was advised to meet with Keith to discuss a website for my new business. Keith is extremely professional and brought my ideas to life. I thoroughly recommend Fluid Web Development a five star service.

Helen Doods
Red Door Support

First class website and customer service

We deal with a lot of IT professionals and I have to say Keith at Fluid Web Development is one of best web developers we have had the pleasure to work with.

Fluid go beyond providing a website, they took a genuine interest in our business to ensure that the end product was what we needed. Keith also provided us with expertise in areas that we had little knowledge about which was invaluable in creating a first class website.

If you need a website that is professional, delivered on time and on budget, then give Keith Whalen at Fluid Web Development a call, you won't be disappointed.

Incredibly helpful

As someone who was struggling to build themselves a basic website, I met with Keith for some advice and guidance. He was incredibly helpful and gave me lots of tips to steer me in the right direction. No doubt I'll be back in touch with Keith soon, to improve the look and overall function of the website.

Claire Blunt
CMB Training

Love my Website

What can I say love love love my website highly recommend to all who are looking for a fantastic Web designer friendly supportive and very reasonable packages don't look no further Fluid Web Development is what you need to build your buisness and take it to the next level x

Kate Bell

Fantastic website

First class job, awesome web developer - Barry Marshall

Fantastic website, easy to negotiate the different pages. Very we'll designed and thought out. Would highly recommend - Allan S W Card

Throughly enjoying the work done on the SSVCC website. Using the online store was super easy and hassle free - Andrew Brown

Great layout and easy to follow, Professional service well talented. - Brian Anderson

Another great job by Keith Whalen at fluid, your number one stop for web site development and optimisation - Alan McGee

Great website. Soo user friendly. Great shop. Talented Web designer. Will bend over backwards to get the job done well. Thanks Keith - Jackie Hayles

Nice work on the shop - Matt Davies

Just placed my order for the new kit, great website guys - Kevin Howall

South Shields Velco Cycling Club

Deliverd to a tight deadline

Couldn't be more pleased with how Keith handled my project. I specified that I had a tight timescale and could only work with Keith if he could get it done quickly. He took it all in his stride and delivered my great looking website for a really good price.

Keith was always there to support and answer my questions even after business hours and really helped with my understanding of how my website works.

I really couldn't recommend Fluid Web Design enough!

Martin Watson
Project BIM

PNE Enterprise

On winning business of the month for June 2014 PNE had this to say about why we won the award:

We first met Keith at his place of employment as unfortunately Keith was hit with the quite scary, threat of redundancy. As soon as we met him we realised this man was going to be fantastic in business, he was a happy chappy (and still is of course), definitely knew his field of business and importantly had been practicing his skills for when his day of redundancy would come.

In a nutshell, Keith designs and develops websites for small to medium sized businesses; and I can hear you shouting 'that's nothing new' but Keith's USP is that he advises you and guides you through what you need in a website in a friendly and non techno jargony way.

He is always blogging free support and advice, he is now one of our guest speakers on the 8 week Start Your Own Business course and as of last month, delivers seminars on behalf of Enterprising Newcastle.

What we really love about Keith is the passion he puts into helping people; whether it be someone who needs a website from scratch someone who already has one they want developing or even someone who just wants to learn how to use their website better, Keith's your go to man.

He also knows money is an issue and so is a part of the NBSL 40% grant funding scheme.

PNE Enterprise
PNE Group

Fantastic personal touch

Fantastic Website Development Company with the personal touch that is lacking from so many businesses these days.

John Famelton
Inline Fitness

Fab advice

Fluid Web Development gave me fab website build advice this week. Can't recommend them enough

Helen Colquhoun
Sunderland Hour

Keith has the patience of a saint!

I contacted Keith with an idea for a company, but no idea on a website! I was clueless, in every aspect. Keith and I discussed what ideas I had and he pointed me in the direction of what I needed, where it would go, and how.

This man has the patience of a saint as I have not been the easiest of clients! Yet he still gave me so much more than what I expected. Over and above in my website, guidance, help and support in other areas related to the business. This guy really knows his stuff, and genuinely produces fantastic work, with a brilliant service.

Thank you so much Keith for all of your help on my project. You have been such a big help and supported me every step of the way, even finishing well before my deadline. I look forward to working with you in the future on other projects and I can't wait to launch my website....Rebecca

Rebecca klein
Kalma Baby

Presenting to the business class

Hi Keith

I thought your presentation to our business class last week on your business adventure and your offering was top form. It really makes me smile when people like you are able and willing to share their knowledge and experience to support budding entrepreneurs.

You were a joy to listen to so keep it up and come back anytime

Melissa Middleton
PNE Enterprise

Delivery of ICT to PNE business course delegates

Keith provided an excellent insight to website development and the need and purpose of them. He talked about the difference of programming (coding) a website and pre designed websites.

Keith's approach to the class was fantastic, the session was very relaxed and informative, he answered all questions and spoke in layman terms and didn't get 'techi' so everyone understood what he was talking about.

Looking forward to more presentations.

Cris Napier
PNE Enterprise

A great depth of experience and knowledge

Keith was a great asset to the team and ensured that projects delivered according to their requirements. Keith worked closely with all the key stakeholders to ensure that any issues he found were clear to the all parties, and ensured that those issues were fixed as part of the development process.

I can personally recommend Keith for work with Sharepoint as his knowledge of this technology is second to none. At BAE Systems he defied the restrictions and boundaries of Sharepoint to tailor it to our needs which was proven very successful.  Keith had a great depth of experience and knowledge with regards to SharePoint implementations and it's related technologies and was able to implement complex solutions based on business needs. I hope to work with Keith again in the future and wish him every success.

Farzana Hamid
Computer Sciences Corporation (CSC)

Robust applications with no support issues in eight years..

Keith created an C#.NET based portal, associated applications and SQL databases that linked BAE Systems customer support team directly with MoD via a secure RLI connection. Keith helped develop the requirements for the portal by explaining to end users what was achievable. Keith ensured the portal was compliant with BAE Systems corporate image policies. The application had to be compliant with MoD security policies.

One of the applications, a database for tracking Army publication amendments has received broad praise from MoD and BAE staff alike. It is simple to use, and has a workflow system to guide users through the process. The applications Keith has created are robust and have required no support in the eight year’s service they have been in use.

Jim Hislop
BAE Systems

Excellent software developer..

I have known Keith since 2009 and he is an excellent software developer and project manager as well as a strong contributor on the business side which made him an ideal team member. He also has a great sense of humor, is extremely humble and always shows a genuine interest in other people which goes well beyond the typical working relationship.

Hasmukh Jina
Bombardier Aerospace

No technical challenge is too great..

Highly intelligent, creative and driven Keith is an asset to any organisation. His technical genious is matched only by his wit which has made it fun as well as productive working alongside him.

Keith also has considerable ability to coach and train younger members of staff effortlessly in highly complex and technical concepts. No technical challenge is too great for Keith to solve

David Horner
SAP BI Consultant at Ciber

A big shout out..

A big shout out to these guys. We are really pleased with the result and their level of service is fantastic

Bridget Glendinning
Birchdane Consulting

Great advice..

Fluid Web Development gave me loads of free advice, will use them for future use. thank you so much xx

Donna Maria Lynn
DML Jewellery Design

Soooo friendly..

I contacted Keith with a problem on my website (wordpress) and within 24 hours the problem was fixed! He was soooo friendly and nothing was too much trouble. I will absolutely be using Keith for all of my future web work and would highly recommend to others 🙂 thanks again for all of your help! xx

Laura Middleton
Sunderland Parents

No faff..

Great service, get what it says on the tin, no faff. Build of website worked through and delivered first time as asked for


You did a great job creating my fab small business website, it's even been entered for an award! 🙂

Elaine Whalen
Sparkles Sand Art

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